E whakatūria ana he kāta hokohoko ki roto i te ara o te toa tino pai. Ko nga whatanga i nga taha e rua e whakatakotoria ana ki nga hua kai maha, tae atu ki nga kai, ki nga kai kai, ki nga taonga ka taea. Ka toro atu te ara ki muri o te toa e whakaaturia ai ētahi atu hua.

Aronui Taumira Tautohe Mahi Grocery

I hoahoatia tenei kaupapa kia tere me te tika te whakatau i nga tautohetohe mo te tuku hoko kai .

Ka taea e nga Kaituku me nga Kaihoko Raraunga o nga Kaihokohoko Hokohoko Whakahaerehia (nga RGR ) te tuku tautohetohe mo te tukunga o nga kai ki te kaupapa, ka utua e nga RGR.

Ko te kaupapa he tukanga i waho o te kooti ka puta mai:

Kua whakatūria i raro i te Ture Whakataetae Ahumahi Hokohoko 2023 (te Ture ), ngā Ture i raro i te Ture, me (mai i te 1 o Mei 2026) te Ture Tuku Hokohoko 2025 (te Ture Tuku Hokohoko ), ā, kei raro i ngā Ture Kaupapa te mana whakahaere.

Ako tonu
Me pēhea te tīmata i te tukanga
Ngā whakamāramatanga me te FAQ
pūrongo ā-tau

Ko te whakatau tuatahi i tukuna i raro i te GICA  

I roto i tetahi whakatau nui, kua tukuna e te Kaupapa Whakatau Ahumahi Ahumahi Kaihokohoko tana whakatau tuatahi i raro i te Ture Whakataetae Ahumahi Hokohoko 2023 ( GICA ).
Ko te keehi he tino mohio ki te mahi a te kaupapa me te Waehere Whakawhiwhinga Kaihokohoko i roto i nga mahi - he tuku aratohu marama mo te whakapono pai, he panui whaitake, me nga take arumoni pono i roto i nga hononga kaihoko-kaihokohoko. 

Pāwhiri ki konei hei tiro i te GICA me te Kaupapa Whakatau Tautohe e mahi ana

Tirohanga whānui Aronui

He aha ngā Tautohe ka taea te kōrero ki te Aronui?

Ako tonu

Taumira tautohe i raro i te Aronui

Pānuitia he pēhea te whakahaere a NZDRC i te Aronui Taumira Tautohe Mahi Grocery.

Ako tonu

He aha te utu, a, ko wai e utu ana?

Ako tonu

Me pēhea taku kōrero i te Tautohe ki te Aronui?

Kimihia me pēhea te tīmata i te tukanga.

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Ngā whakamāramatanga me ngā FAQs

Tūhuratia tā mātou wāhanga FAQs mō ngā kitenga tere me te kimi whakautu ki ngā pātai noa iho.

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Ngā Ture Aronui

Uru ki ngā ture Aronui mō te pāpāhotanga me te whakawāteatanga.

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Ngā Utu me ngā Utu

Kimihia ētahi atu mea mō te utu e pā ana ki te Aronui.

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Tukanga pāpāho

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Tukanga adjudication

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Whakapā atu

He aha ngā Tautohe ka taea te kōrero ki te Aronui?

Ngā tautohe ki hea:

  • he iti iho i te $5 miriona te nuinga i whakapuakina (kāore rānei he moni e kīia ana); me
  • Ka puta mai te tautohetohe i te mahinga, i te āhua kore rānei a tētahi Kaihoko Grocery o ngā whakarato i raro i te:
    • te Ture me te Waehere Putanga Grocery e pā ana ki ngā Suppliers,
    • Ko tētahi wāhanga 3 o te Ture e pā ana ki te putanga ātea o ngā Groceries ki ngā Kiritaki Ātea.

Kāore e taea te pānui i tētahi tautohe ki te Aronui ki te kore e tutuki i ēnei paearu, mēnā rānei kua whakaritea te tautohetohe i tētahi kōti, i te rūnanga rānei, mā te whakaaetanga here rānei i waenganui i nga rōpū.

Taumira tautohe i raro i te Aronui

Ka homai e te Aronui e rua ngā momo tukanga taumira tautohe: Pāpāho me te Adjudication.

Ina tuku tētahi kerēme i tētahi Taupānga mō te Taumira Tautohe, ka tukuna te Pāpāho hei kōwhiringa tuatahi. Heoi anō, mēnā kāore te kerēme, te Respondent rānei e whakaae ana ki te Pāpāho, ka whakatūria e NZDRC he Kaiwhakahaere hei whakatika i te Tautohe.

He aha te utu, a, ko wai e utu ana?

E namatia ana te Aronui e ngā Hokohoko Grocery Kua Whakaritea, kia āhei ai ki ngā tāngata katoa e āhei ana ki te whakamahi. Ko te pūtea a te RGRs e kapi ana i ngā utu a ngā pāpāho me ngā kaihoko me ngā utu whakahaere o te Aronui.

Me utu e ngā rōpū ā rātou ake utu ā-ture me ētahi atu utu me ētahi atu utu ki te kore e whakaae kē rātou ki te pāpāhotanga, ki te whakatau kē rānei te kaiwhakahaere.

There is a fixed-fee Adjudication process for claims that are both lower value (<$100,000) and lower complexity (≤ 3 issues). See the Adjudication section of the Dispute Resolution Costs page.

Me pēhea taku kōrero i te Tautohe ki te Aronui?

Tuatahi, tikiake me te whakaoti i te Pānui o te Tautohe.

Tikiake Pānui Tautohe

Kātahi ka mahi ki te Pānui o te Tautohe i runga i te Hokohoko Hokohoko Kua Whakaritea.

Kātahi ka taea e koe te hoatu ki te Aronui mā te whakakī i te puka taupānga tuihono me te tuku tuhinga tautoko. Me mahi tēnei i roto i te 5 rā mahi o te mahi i te Pānui o te Tautohe.

Hoatu ināianei

Ngā whakamāramatanga me ngā FAQs

Kimihia ngā kitenga tere me ngā mōhiohio āwhina mō ngā momo kaupapa e pā ana ki te Aronui Taumira Tautohe Mahi Grocery

Ko wai nga kaihoko hokohoko (RGRs)?
  • Kai Kai i Te Motu ki te Raki, i te Motu o Te Tonga, o Te Motu o Te Tonga (tae atu ki Pak 'n Tiaki, Ao Hōu me te Tapawhā Whā)
  • Woolworths New Zealand Limited (tae atu ki te Tatau, Kōwhiringa Tuatahi me te Uara Tino Pai)
  • Ko a rātau rōpū whai pānga, pāhono rānei, tae atu ki nga māngai.

Ko te tangata e mahi ana, kei te mahi rānei i ngā hipanga hohe ki te hoatu i ngā Groceries ki tētahi Hokohoko Grocery Kua Whakaritea.

Kei roto ko ngā kaiwhakarato o mua mēnā i mahia te putanga whakamutunga, i whakamutua rānei e te RGR te whakaaetanga putanga i roto i ngā marama e 3 kua hipa atu nei.

Ko te tangata e hiahia ana rānei ki te hoko i ngā Groceries mai i tētahi Hokohoko Grocery Kua Whakaritea mō te putanga hāngai, hāngai rānei i te hokohoko ki ngā kaihoko.

Kei roto ko ngā kiritaki taiapa o mua mēnā i hangaia te putanga whakamutunga, i whakamutua rānei e te RGR te whakaaetanga putanga ātea i roto i ngā marama e 3 kua hipa atu nei.

Kua tautuhia ngā Groceries ki te Ture hei whakarite taonga i ētahi o ngā kāwai hua e whai ake nei:

  • hua hou (hei tauira, hua rākau, manga, me ngā harore)
  • mīti, kaimoana, whakakapi mīti rānei
  • ngā hua miraka kau (hei tauira, he miraka, he tīhi, me te pata)
  • hua parāoa
  • kai mātao, whakatoka rānei
  • taonga paraihe, taonga maroke rānei (hei tauira, hēki)
  • kai pōkai kaiwhakanao
  • inu-kore
  • ngā hua tiaki whaiaro (hei tauira, ngā whare paku, te āwhina tuatahi, me te rongoā atu i te rongoā rongoā)
  • ngā hua o te whare (hei tauira, te horoi i ngā hua, ngā hua horoi, me ngā hua taonga tuhituhi)
  • Hei tauira, ko ngā hua tiaki kararehe (hei tauira, he kai kararehe).

Kaore i whakaurua nga inu waipiro.

E tūtaki ana nga rōpū ki tētahi tangata kūpapa, takitahi (te takawaenga) e whakamātau ana ki te āwhina i a rātau ki te whakatika i te tautohetohe.

E herea ana te hua o te takawaenga ki ngā rōpū mēnā ka uru rātau ki tētahi whakaaetanga here, i te nuinga o te wā e kiia ana ko tētahi 'whakaaetanga whakatau'.

He tūmataiti, he muna hoki te tukanga, ā, ka tū e ai ki ngā ture Aronui (e tukuna ana i raro i te Wāhanga Iti 5 o te Wāhanga 4 o te Ture). Mō ētahi atu mōhiohio mō te pāpāhotanga, tirohia:

Tukanga pāpāho
Ngā ture aronui

E whakaatu ana nga rōpū i a rātau tautohe me a rātau whakaaturanga ki tētahi tangata kūpapa, takitahi (te kaiwhakahaere). Ka whakataua e te kaiwhakahaere te hua o te tautohetohe mo nga rōpū, a, e herea ana te hua ki a rātau.

He tūmataiti, he muna hoki te tukanga, ā, ka tū e ai ki ngā ture Aronui (e tukuna ana i raro i te Wāhanga Iti 5 o te Wāhanga 4 o te Ture). Mō ētahi atu mōhiohio e pā ana ki te whakawāteatanga, tirohia:

Tukanga adjudication
Ngā ture aronui

Ko ngā Suppliers anake, ka taea e ngā Kiritaki Hoko me ngā Hokohoko Grocery te whakamahi i te Aronui. Kaore te Aronui e whakarato ana i nga kaihoko.

Ka taea anake e tētahi Kiritaki Supplier, Te Kiritaki Ātea rānei te tīmata i tētahi tukanga taumira tautohe (e hiahiatia ana ki ngā Ture Aronui hei Kaikautū).

Kāore e taea e ngā Hokohoko Grocery te pānui i ngā tautohe ki te Aronui. Ka taea anake e rātau te urupare ki ngā kerēme i whakaarahia e Suppliers, e ngā Kiritaki Ātea rānei. E kiia ana rātau i roto i ngā Ture ko te Respondent. Ahakoa kāore pea rātau e mau mai i ngā kerēme ki ngā Kaiwhakarato, ki ngā Kiritaki Ātea rānei, ka tono pea rātou i te tautuhi, i te whakararuraru rānei ki te uara i kitea o te kerēme.

Tirohia koa ngā Ture mō ngā tikanga o, i waenganui i ētahi atu mea: Tautohe, Supplier, Kiritaki Ātea me te Hokohoko Grocery Kua Whakaritea.

Kāo – me ū tonu tētahi kaihoko Grocery kua whakaritea ki ngā Ture o te Aronui Taumira Tautohe kua Whakaaetia.

Ki te kore e ū tētahi Hokohoko Grocery Kua Whakaritea, ka pā pea a NZDRC ki te Kōti Takiwā kia whiwhi i tētahi raupapa e hiahia ana kia ū tonu te Hokohoko Grocery Kua Whakaritea.

Ki te kore tētahi Rōpū e whai wāhi, kāore rānei e ū ki tētahi ahunga, raupapa rānei i mahia e tētahi Adjudicator, ka taea e tētahi Adjudicator te tā i ētahi āhuatanga tika e whakaaro ana rātau e tika ana mai i te rahunga, ā, ka haere tonu ki te whakatau i te kerēme i runga anō i ngā mōhiohio e wātea ana ki a rātou.

Ko ngā Tautohe anake e puta ake ana i ngā Whakaritenga Waehere Putanga Grocery, ko te putanga ā-rohe o ngā whakaritenga groceries i raro i te Wāhanga 3 o te Ture, ngā Tautohe rānei e taka ana ki tētahi kāwai o ngā tautohe e tika ana kua whakaritea e ngā Ture i raro i te wāhanga 154 o te Ture, i reira he iti iho te nui o te moni i kīa i raro i te $5M (kāore rānei he moni e whakapuakina ana), e āhei ana rānei ki te tuku ki te Aronui.

Ko te tikanga kia kaua te Tautohe e whakatau kētia e te kōti, e ngā takahanga whakawā rānei, e tētahi whakaaetanga here rānei i waenganui i nga Rōpū i mua i te kōrerotanga ki te Aronui.

Kai te Minita me te Kāwana Tianara te mana ki te whakatau i ētahi atu wāhanga o ngā Tautohe e kōrerotia ana ki te Aronui.

E rua ngā huarahi e tukuna ana e te Aronui hei whakatika i ngā tautohe: Pāpāho me te Adjudication. I raro i ngā Ture Aronui Taumira Tautohe Grocery ( ngā Ture Aronui), ina pā tētahi kerēme (Kaiwhakarato, Kiritaki Ātea rānei) mō te taumira tautohe, ka tukuna ki te Pāpāho i te tuatahi. Ki te kore te tangata kerēme, te Respondent rānei e whakaae ki te Pāpāho, ka whakatūria e AotearoaDRC he kaiwhakahaere hai whakatau i te tautohetohe.

Ka taea te tautohe te here ki te Pāpāho, ki te whakawāteatanga rānei ahakoa he waewae ētahi atu kōti, rūnanga rānei.

Ka taea e ngā rōpū te kōwhiri i tētahi anga tautoko ahurea Māori tikanga mō te taumira Tautohe i raro i te Aronui mā te whakamahi i ngā whakapono Māori, ngā tikanga, ngā uara, me ngā mahi e pā mai ana i te mātauranga tūturu (mātauranga Māori) mō ngā putanga pai ake mō ngā rōpū.

I raro i te Aronui, ka whakamanatia tētahi Adjudicator hei whakatau i ēnei e whai ake nei:
  • Ki te kiia he moni e te Tangata take, me whakatau e te Kaiwhakahaere:
    • te taunaha a respondent ki te utu i taua moni (mēnā he aha), tae atu ki ētahi here i runga i taua taunaha;
    • te nui e utu ana (e utu here ana rānei);
    • te rā e mahi ai, kia utu rānei te utu; me
    • nga tikanga e utua ai.
  • Painga: Ka taea e te Adjudicator te whakawhiwhi i te āro atu ki te whakaora moni.
  • Ngā utu: Ka taea e te Kaiwhakahaere te whakatau i te tohatoha o ngā utu e pā ana ki te tukanga Adjudication.
  • Hātepe: He whānui te ngākau pai o te Kaiwhakahaere ki te whakatau me pēhea te whakahaere i te Adjudication, tae atu ki te wātaka, te hātepe, ahakoa he hui, he toro, he tirotiro, he whakarongo rānei. Heoi anō, me ū tonu te Adjudicator ki nga tikanga o te tika tūturu.
  • Jurisdiction: Kei te Kaiwhakahaere te mana hei whakatau i to rātau mana whakahaere hei whakatau i te Tautohe e ai ki ngā Ture Aronui.
  • Ngā Take e hiahiatia ana: Ka taea e te Kaiwhakahaere te whakatau i ētahi atu mea e hiahiatia ana hei whakatutuki i tā rātou mahi i raro i ngā Ture Aronui.

Hei whakarite kia āhei te Aronui ki ngā tangata katoa e whai wāhi ana ki te whakamahi i te Aronui, me āwhina ia Kaihoko Grocery Ki te Aronui Pūtea Hei whakarato i te mahinga me te tukunga o te Aronui.

E rua ngā momo utu e pā ana ki te taumira tautohe i raro i te Aronui: te Utu a te Pāpāho, te Utu rānei a te Kaihautū me ngā utu me ngā utu a ngā Rōpū (hei tauira, he utu ā-ture, tohunga rānei).

Mō te Pāpāho, ki te kore e whakaae kē ngā Rōpū, ka utu te Respondent i te Utu a te Pāpāho, ā, ka utu ngā Rōpū i ā rātou ake utu me ngā utu.

Mō te Adjudication, ka utu te Respondent i te Utu a te Kaiwhakahaere, ā, ka utu nga Rōpū i a rātau ake utu me ngā utu. Heoi anō, tērā pea ka rerekē te manawa o te Kaiwhakahaere mo te utunga o a rātau Utu me te Rōpū mēnā, hei tauira, e whakaaro ana rātau ki tētahi take nui, he mea whakarihariha, kāore rānei he painga nui, he Rōpū rānei i mahi i runga i te āhua whakahawea, hē rānei i te wā o te Adjudication.

Āe.

Mēnā ka tae ngā Rōpū ki te whakaaetanga ki ētahi, ki ngā take katoa rānei e tautohe ana i roto i te Pāpāho, ka whakapūketetia tikatia taua whakaaetanga ki tētahi Whakaaetanga Whakatau ā-ture i hainatia e ngā Rōpū katoa. Ka taea te whakaū i tētahi Whakaaetanga Whakatau e tētahi Rōpū, e NZDRC rānei e hoatu ana ki te Kōti Takiwā.

E herea ana te Whakakorenga a te Kaiwhakahaere ki nga Rōpū engari rawa, kia whakatauria rā anō te Tautohe e ngā takahanga ture i tētahi kōti, i te whakaaetanga whai ake rānei i waenganui i nga Rōpū. He nama te utunga, a, he nama. Ki te kore te Rōpū e utu i te nui o te utu i raro i te manawa o te Rā Relevant, ka taea e te Rōpū e nama ana te moni te whakaora i te wāhanga kāore anō kia tangohia hei nama nā tētahi kōti mana mātauranga, tae atu ki ngā utu tika me ngā utu whakaora.

Āe, engari ka taea anake te mau mai he tono ki runga i te pātai ture.

Ka taea te tīmata i te taumira tautohe ahakoa te wā e mahi ana te Kaikau i tētahi pānui o tōna whakaaro kia tīmata i te taumira tautohe i raro i te Aronui i ērā atu Rōpū (he Pānui Tautohe).

Me noho te Pānui o te Tautohe ki te puka i whakaputaina ki tēnei Paetukutuku NZDRC i te wā e whakaratoa ana te Pānui o te Tautohe. Me whai mōhiohio e whai ake nei:

  1. he kōrero e hiahiatia ana e te Kaikauhau kia kōrerotia te tautohetohe ki te taumira tautohe i raro i te Aronui;
  2. mēnā e pā ana te tautohe ki te Waehere Putanga Grocery, i kī te whakaritenga o te Waehere Putanga Grocery kua pakaru;
  3. he whakaahuatanga poto mo te āhua o te tautohetohe;
  4. ngā ingoa me ngā taipitopito hoapā o ngā rōpū, ā, (mēnā e mōhiotia ana) o rātou māngai, tae atu ki ngā taipitopito mō te whakawhitiwhitinga hiko (mēnā e wātea ana);
  5. te kānataraki, te pātahitanga, te take rānei o te kerēme e pā ana te tautohetohe; me
  6. he whakamāramatanga mo te utu, te whakamāmātanga, te rongoā rānei e rapua ana.

Me hoatu tētahi Taupānga mō te Taumira Tautohe i raro i te Aronui ki AotearoaDRC i roto i te rima rā Mahi o te Pānui Tautohe e whakaratoa ana. Ka taea tēnei wā te whakaroa atu mā te whakaaetanga tuhituhi i waenganui i nga Rōpū.

I raro i ngā Ture, ina mahi tētahi kerēme i tētahi Taupānga mō te Taumira Tautohe, ka tukuna ki a rātou te Pāpāho. Ki te kore te kerēme, te Respondent rānei e whakaae ki te Pāpāho, ka whakatūria e AotearoaDRC he kaiwhakahaere hai whakatau i te Tautohe.

I te 8 o Mati 2022, ka whakaputaina e te Kōmihana Tauhokohoko (Commission) tana pūrongo whakamutunga i runga i te mākete e ako ana ki te wāhanga hokohoko hokohoko i Aotearoa. I kitea e te pūrongo kāore i te pai te mahi a te whakataetae i te wāhanga hokohoko mō ngā kaihoko, ā, i taunakitia ngā huringa hei whakanui ake i te whakataetae me te āwhina ki te whakapai ake i te utu, te kounga me te awhe o ngā groceries e wātea ana ki Aotearoa. Ko tētahi o ngā tūtohutanga o te pūrongo ko tētahi tikanga taumira tautohe e whakaratoa ana he mea takitahi, he utu ōrau, he muna, he muna, ā, ka whakamōhiotia e te tohunga tohunga.

I te 28 o Mahuru 2023, i whakahaeretia te Ture Whakataetae Mahi Grocery 2023 i te 28 o Mahuru 2023 e ai ki ngā Ture Ture o te Whakataetae Mahi Grocery (Waehere Putanga) 2023. Kia mahi ai te Ture kia whakatūria he anga mō tētahi Aronui Taumira Tautohe hei mahi i ngā tautohe i waenganui i ngā Hokohoko Grocery kua Whakaritea me ā rātou Kaiwhakarato, Ngā Kiritaki Ātea rānei.

I te 11 o Atopa 2023, ka whakaaetia e te Minita Tauhokohoko me ngā Take Kiritaki te Pokapū Taumira Tautohe o Aotearoa (NZDRC) hei Kaituku o te Aronui Taumira Tautohe Grocery (te Aronui) i raro i te Ture.

I te 28 o Poutū 2024, i tino kaha te Waehere Putanga Grocery 2023 .

I te 4 o Mahuru 2024 ka whakaaetia e te Minita o Tauhokohoko me nga Take Kiritaki nga Ture Aronui.

Ka taea e au te kimi mōhiohio anō?

Tirohia te Tukanga Pāpāho, tukanga adjudication rānei

Tirohia tā mātou wāhanga Tautuhinga me te FAQ i runga ake nei

Pātai mai: registrar@nzdrc.co.nz, whakapā mai rānei ki a mātou

Pāwhiritia ā mātou hononga whaitake, tirotiro rānei i tēnei paetukutuku

Tirohia tō rōia (kāore e taea e mātou te tuku tohutohu ā-ture – ko ngā mōhiohio i tēnei paetukutuku he tohutohu ahuwhānui anake).

Ngā hononga whai take

Mahia te hipanga tuatahi ki te whakatika i tō tautohe i tēnei rā

Mēnā he Kaiwhakarato koe, he Kiritaki Ātea rānei o tētahi Hokohoko Grocery (RGR) ā, he tautohe tāu ki taua RGR e pā ana ki ngā whakaritenga Waehere Putanga Grocery, te putanga ā-rohe rānei o ngā whakaritenga groceries i raro i te Wāhanga 3 o te Ture, ā, he iti iho te nuinga i kīa i te $5M (kāore rānei he moni e kīia ana), e mana ana koe ki te pānui i taua tautohe ki te Aronui Taumira Tautohe Mahi Grocery (Scheme).

Tīmata i te tukanga

Neke atu i te 30 tau te hoahoa wheako o AotearoaDRC me te tuku ratonga taumira tautohe tūmataiti i Aotearoa, i Aotearoa. Whakapā mai ki a mātou i tēnei rā kia mōhio anō me pēhea e āwhina ai mātou i a koe, i ō kiritaki rānei.

Whakapā atu

Whakapā atu ki tā mātou tīma i tēnei rā kia kite me pēhea tātau e āwhina ai

Whakapā mai ki a mātou

Ko tēnei āpure mō ngā take whakamanatanga, ā, me waiho kē.